(07) 3394 4644
Darin Professional Centre
Suite 1, 631 Logan Road,
Greenslopes, QLD 4120

FAQ’s

Do I need a referral to attend Women's Wellbeing?

No, a referral is not required and consultations are by appointment only.

How much will my consultation cost?

Women's Wellbeing is a privately billing practice with payment required at the time of consultation. The fees will vary depending on the length and complexity of your consultation and any procedures performed. A major portion of the fee is able to be refunded from Medicare, if you hold a current Medicare card. Please ask our friendly reception staff about any queries you may have in relation to our fees.

Did you know...you can lodge your Medicare claim electronically from this practice?
You can choose to have your medicare benefit paid directly into your nominated bank or credit union account by electronic funds transfer (EFT). To have your rebate paid this way, all you need to do is register your bank account details and your six-digit BSB (Bank State Branch) number to Medicare. Once you've registered your details with Medicare, we can transmit your claim online to Medicare at each consultation. It's that easy!

How do I make an appointment?

To book an appointment at our Greenslopes clinic, please contact our friendly staff on (07) 3394 4644.

What are your opening hours?

We are open Monday to Friday 7am - 7pm and Saturday mornings 8.30am - 12.30pm.

How may I contact the doctor during business hours?

Your phone call will be taken by the reception staff and a message given to the doctor. Your call will be returned when the doctor is next available. Sometimes it will be necessary for our reception staff to ask sensitive questions in order to assess the urgency of your enquiry. Please be reassured they are there to help you, so it is important to give as much information as possible so we can help you as quickly as possible.

How can I obtain emergency help after hours?

Please contact Family Care Medical Services, which is now part of Home Doctor Service, on 13 SICK (13 74 25). They provide home visiting doctors and are available weeknights from 6pm to 8am, weekends from 12 noon on Saturday and all day Sunday & Public Holidays. They will contact us regarding your visit so that your patient record is kept up-to-date.

Alternatively, if you are acutely unwell, please contact Greenslopes Private Hospital Emergency Department, They can be contacted on (07) 3394 7479.

In the event of an emergence, please dial 000 for an Ambulance.

Can I get a prescription or referral over the telephone?

Requests for prescriptions and referrals, including the renewal of an exisiting referral will usually require a consultation with the doctor.

Results:

It is your responsibility to follow up test results. We ask that you phone after 2pm Monday - Friday. 

Records:

We understand the importance of sharing or forwarding your medical records when necessary. We may only do so with your full consent. Please ask at reception for the necessary forms. If you wish to obtain your own copy of the health information kept by the practice, a consultation with the doctor is usually necessary. This enables time to discuss the content and explain any details to you. 

Feedback / Complaints Policy:

We welcome any feedback which will help improve our service to you. Please use the suggestion box in the waiting room, talk to your doctor, or speak with our friendly reception staff if you have any comments to make. We will be happy to listen to you. Despite the best intentions, complaints may arise. Please speak to your doctor or our practice manager. We assure you will be listened to with courtesy & understanding.

The Office of the Health Ombudsman (OHO) is Queensland’s health service complaints agency and the single point of entry for all health service complaints in Queensland. They can be contacted on phone 133646 or their website: www.oho.gov.au


subscribe to our
email updates